Autoship & Save Terms and Conditions
Last updated: September 25, 2019
When you purchase any eligible product on Autoship you will save an additional percentage on our everyday low prices. You also will be able to select how often you would like your product(s) delivered. We reserve the right to change Autoship benefits at any time in our sole discretion, including discount amounts and eligibility used to determine discount amounts. All changes will apply to future orders, including for current subscriptions.
Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). If the item is unavailable when we plan to ship it, you authorize us to fulfill your order with a similar item that we believe will meet your expectations.
If your Autoship order is a prescription requiring refills from your veterinarian, your Autoship order will be placed and we will contact your clinic for a prescription at that time. If your veterinarian denies the refill request, you will be notified via email; your credit card will not be charged and the product will not ship.
Notifications; Automatic Order Creation
When you order an eligible product and enroll in Autoship, you will receive notice that your Autoship subscription has been created and that your first order will be processed. Your Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel (or no refills exist for the chosen product). Prior to the processing of each subsequent order, you will receive a notice including your estimated ship date, last date to modify your order and estimated pricing.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
Autoship benefits are limited to eligible products displaying the “Autoship & Save” symbol, and then only if you select the Autoship delivery method. Subscriptions are good while supplies last. Eligible products are only available for shipping within the forty-eight (48) contiguous US states. Your participation in the Autoship program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization.
All returns under Autoship, with the exception of all prescription products, are subject to the Return Policy. Autoship subscriptions are void where prohibited.
Pricing; Payment; Renewal
The amount charged for an eligible product will be the price of that item on our site at the time your order is processed or lower. The total cost charged to your payment method for each Autoship order will be the price of the item, less the Autoship discount, plus any applicable shipping charges and sales tax. Any credit balances on your customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.
The charge for each Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Autoship order with the payment method you used to create your subscription, you authorize us to update your subscription with another payment method in your account and to charge the payment method for your Autoship order.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via Autoship feature, which can be found on the website.
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the Chewy.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.